Salesforce Health Cloud Gets Care From Anywhere Updates Ahead of HIMSS21
Salesforce Health Cloud is updated with new features for remote patient monitoring, improved appointment management, medication management, and HIPAA compliant cards.
On Monday, Salesforce announced several updates for Health Cloud, the company’s industry-specific cloud-as-a-service software for healthcare and life sciences organizations. These updates are announced the same week as the Healthcare Information and Management Systems Society’s HIMSS21 conference in Las Vegas. Dr. Geeta Nayyar, Executive Medical Director and General Manager of Healthcare and Life Sciences at Salesforce, will deliver remarks at the event.
This year, Salesforce launched new health-related products and updated existing ones. In January, he launched
to help the public sector and businesses manage COVID-19 vaccinations. In April, the company updated Vaccine Cloud to
. The latest updates to Health Cloud continue this trend.
“For years, the healthcare system has struggled to catch up with the innovation we were seeing in other sectors, but the pandemic has forced us to accelerate the digital transformation and provide the healthcare system with digital solutions, always active and patient-focused, ”said Kevin Riley, senior vice president and general manager of healthcare and life sciences at Salesforce, in a press release. “These new healthcare innovations everywhere ensure that we continue this digital transformation in healthcare and empower providers, payers, care coordinators and pharmaceutical companies to deliver care to patients wherever they are. . ”
The four updates announced today are:
Remote monitoring of patient exceptions for Health Cloud: This feature will allow doctors, nurses and care coordinators to remotely monitor a patient’s health status by displaying “data and information from connected devices directly in a single dashboard”.
Intelligent appointment management for Health Cloud: This feature allows patients to schedule appointments through a self-service portal through their laptop, desktop or mobile device, or it can be used by call center agents who help patients to make an appointment. Pre-visit questionnaires, customized by appointment type, can be added to the planning process to reduce patient registration times.
Medication Management for Health Cloud: With this feature, doctors, nurses, pharmacists, and other healthcare providers can create a single, consolidated list of a patient’s current and past medications. The system also integrates with RxNorm, the United States National Library of Medicine (NLM) standardized naming system for generic and brand-name drugs.
HIPAA Compliance for Salesforce Maps, B2C Commerce and Salesforce Order Management: With HIPAA compliance, Salesforce Maps, along with Territory Planning and LiveTracking, can be fully utilized in Health Cloud. For example, home health care companies could use Maps as part of their planning and dispatch systems. HIPPA compliance for Salesforce B2C Commerce and Order Management means healthcare companies can create new e-commerce stores and fulfill patient orders through these systems.
Salesforce Industry Cloud Roadmap
Healthcare was one of the first industry-specific cloud products launched by Salesforce in 2016, along with financial services. Today, the company has 16 different “industrial clouds” and continues to launch new products and improve its existing offerings.
At the Salesforce Industries Summit event in June 2021, I chatted with Jujhar Singh, Executive Vice President and General Manager of Salesforce Industry Clouds, about how
as a whole and for which sectors the company seeks to offer vertical solutions in the future.
During our conversation, I also asked Singh how the Covid-19 pandemic has affected the company’s plans for industrial clouds. He told me that many industries are reinventing the way they operate and that companies have accelerated their existing digital transformation journeys. Today’s updates to Health Cloud are another way Salesforce hopes to help its health and life science customers do just that. And I don’t see the business slowing down anytime soon.